Enterprise Service Management performance dashboards

Power BI Dashboards for ServiceNow

Why do you need an Enterprise Service Management Performance Dashboard?

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What is the Enterprise Service Management Performance Dashboard?

Some Key Use Cases for the ESM Performance Dashboard

Keep your finger on the pulse of your Enterprise Service Management (ESM) Performance 

Service Improvement

Service ANALYSIS

See your service performance metrics against contractual obligations and internal agreements.

Department and Team Analysis

Team ANALYSIS

See your department and team’s performance, over a period of time, across multiple practices and services.

ServiceNow ESM dashboard - Performance Requests
ServiceNow ESM dashboard - Requests activity

Customer Experience Management

Customer ANALYSIS

See your Customer Demand (Internal and External) across your services and be more customer-centric.

Incident Management

manage incidents by categories

Drill down to priority levels of incidents within Business services, States, SLA stages, and even categories

ServiceNow ESM dashboard - Incident management
ServiceNow ESM dashboard -Problem management Performance

Problem Management Performance

management activity ANALYSIS

See open problem activities and tasks across your services and gain in-depth views of areas for improvement.

Trend Analysis

Analyse Trends over time

See your department and team’s incidents, problems, and change requestse, over a period of time, across multiple practices and services.

ServiceNow ESM dashboard - Trend Analysis

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ESM dashboards can help you: